A Smart City Platform

iConciergeCRM is a modernised and transformational customer request management system for Local Government. iConciergeCRM aims to make customer interactions with Council as seamless as possible through an easy to use mobile and browser app. Using the app, a customer is able to create a profile and request services within seconds.

The iConciergeCRM dashboards negate the requirement to prepare lengthy reports to inform on your organisation performance. The dashboards provide you with all the key data without having to code or analyse information separately. Any changes in the data or information is reflected in the dashboards immediately. This helps users to identify fluctuations in key business metrics as soon as they happen without having to wait for daily or weekly reports.

  • Smart Customer Service

    Deliver the best customer service experience to your residents. Customers will be able to request services or report issues whenever and wherever they want through an easy to use app.

    The mobile app ensures that your customers have a self service system at their fingertips anytime anywhere.

  • Smart Workflows

    Intuitive workflow design allows users to easily manage and update workflows. Users can stay on top of their tasks with in-built customised views and tracking.

    With modern workflow functionality including a kanban board to simplify the process of actioning and finalising a service request.

  • Dashboards

    iConciergeCRM provides robust reporting functions that allow users to view dashboard statistic and analyse trends at a glance.
    The comprehensive analytical dashboards in iConciergeCRM provide quick visualisation tools to identify trends and check information and insights.


    The dashboards provide single pane visibility into all service request and waste management metrics. They serve as a central location for users to view and analyse real-time data.

  • Smart Notifications

    With a comprehensive management system, iConciergeCRM provides coherent, real time feedback and notifications to users and customers alike. 

    All communications are accessible from within the system. Therefore, providing a history audit trail of the service request lifecycle.